FAQ and Policies

Frequently Asked Questions

Hotel Pick-Up and Drop-Off For Tours
We offer roundtrip transportation (hotel pick up & drop off) only to the major hotels in the San Juan metro area. Guests who choose round-trip hotel transportation must provide the hotel information (name & address) at least 48 hours before the activity. Guests who do not provide hotel info within the requested timeframe will be assigned to meet at the location. If guests do not see their hotel’s name in the drop-down list, please contact us for us to provide an assigned meeting point. If guests are staying at an Airbnb, they must provide the address in order for us to identify the nearest hotel.
Tips are not included in the cost of the tour. If you enjoy your experience, we recommend tipping your guide and leaving a positive Google Review!

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