FAQ and Policies
Frequently Asked Questions
Hotel Pick-Up and Drop-Off For Tours
We offer roundtrip transportation (hotel pick up & drop off) only to the major hotels in the San Juan metro area. Guests who choose round-trip hotel transportation must provide the hotel information (name & address) at least 48 hours before the activity. Guests who do not provide hotel info within the requested timeframe will be assigned to meet at the location. If guests do not see their hotel’s name in the drop-down list, please contact us for us to provide an assigned meeting point. If guests are staying at an Airbnb, they must provide the address in order for us to identify the nearest hotel.
Tipping
Tips are not included in the cost of the tour. If you enjoy your experience, we recommend tipping your guide and leaving a positive Google Review!
Airport Private or Shared Transportation
- Wheelchair accessible ONLY upon request
- This transfer is for San Juan metro (Isla Verde, Condado, Miramar, and Old San Juan) area hotels only
- This transfer does NOT service the El Conquistador hotel
- Not stroller accessible
- Price is per person, based on 6 adults per vehicle
- Not suitable for pets
- No public transportation nearby
- Children must not sit on laps
- Infant seats unavailable
- Please contact RST/ Rico Sun Tours (reservations@RSTpuertorico.com) to confirm your reservation. Please provide the following information: Service Date, Hotel, Airline, Flight Number and Flight Time for arrival & departure, and mobile number.
- Meet & Greet by RST Representative at the baggage claim area for domestic flights. Upon arrival, a Travel Itinerary will be provided and it will include the departure transfer information. Any changes are required at least 48 hours in advance.
- Contact RST Reservations Dept. Office hours: Monday to Saturday 8:00 AM - 5:00 PM. Closed on Sundays. For further assistance, contact RST / Rico Sun Tours Reservations Dept at (787) 722-2080.
Refunds and Rescheduling
- No refunds or re-schedule applies for late cancellations, no-shows, being late or not complying with the requirements (Minimum age limit, etc.)
- Some tours may not qualify for a refund if your booking is canceled less than 48 hours prior to the tour start time. Please review your reservation info or contact us at (787) 722-2080 to learn more.
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